Complaints

At Turning Point Scotland, we welcome complaints and believe that everybody who comes into contact with our services has the right to complain and to have the complaint treated seriously and investigated in a fair and open manner.

You can complain in person, by phone, in writing or by email. You will receive acknowledgement of your complaint within 3 working days, and the final decision will be provided within 20 working days or sooner, unless there is a clear reason for extending this timescale.