Turning Point Scotland is celebrating the remarkable career of Pam Wells, who will be leaving the organisation in January after 27 years of dedicated service supporting people across Dumfries and Galloway. 

Pam joined Turning Point Scotland during a period of major change in the local health and social care landscape, having previously worked within the NHS. At a time when large institutions were closing and community-based services were evolving, Pam decided to take a new direction, which resulted in a career of nearly three decades of impact, leadership and learning. 

Over the years, Pam progressed from Support Worker to Service Manager. What began as largely self-directed learning, including a month-long induction, developed into more structured professional opportunities. Pam went on to complete her SVQ Level 4, Registered Managers Award, Internal Assessors Award, and a Postgraduate Certificate in Autism Studies at the University of Glasgow. 

Pam has witnessed and helped drive significant change within Turning Point Scotland, particularly across Dumfries and Galloway services, which have expanded considerably during her tenure. 

“Looking back to when I first joined, it’s remarkable how much the organisation has grown and developed,” Pam said. “Change hasn’t always been easy, but it has always been purposeful. I’m proud to have been part of an organisation and especially part of the driving force for local services that never stood still and always pushed for the best for the people we support.” 

Asked about her proudest achievements, Pam highlighted her role as Service Manager during the implementation of Hera Grange as a standout moment, while emphasising the collective effort behind every success. Hera Grange is a development of 11 specially designed bungalows in Dumfries that provide quality housing, on-site support and modern facilities for people with complex disabilities, helping them live independently as part of the community. It includes a staff and resident activity hub and was developed in partnership with Dumfries and Galloway Health and Social Care Partnership and Loreburn Housing Association. Pam described the project as particularly meaningful because of what it has meant for the people supported and the teamwork involved in bringing it to life. 

When reflecting on what she will miss most, Pam spoke passionately about the people, both colleagues and those supported by Turning Point Scotland and the relationships built over decades. 

“I will miss the daily interactions, the trust and the relationships I’ve built over time. I’ve seen people grow into the best versions of themselves, treated with respect, kindness and as equals. It doesn’t get any better than that.” 

As Pam prepares to step into a new chapter in a family run hospitality business in Dumfries, she admits the change brings mixed emotions. 

“There’s a fear of the unknown when you’ve done the same thing for so long. But while this marks the end of one chapter, it’s the beginning of another, and I’m excited to see what challenges it brings.” 

In her final reflections, Pam shared a heartfelt message with colleagues and partners: 

Sharon McMullan, Head of Dumfries and Galloway Services, paid tribute to her long-standing contribution, saying: 
“Pam has been a huge part of Turning Point Scotland Dumfries and Galloway for many years. Her integrity, commitment and dedication to the people we support never wavered, and the people supported were always at the heart of everything she did. She has made a significant impact on the lives of countless people and staff and her influence will be felt for many years to come.” 

Turning Point Scotland would like to thank Pam for her incredible 27 year legacy of commitment, compassion and leadership, and wishes her every success and happiness in the next chapter of her journey.